💼 PM-26 Complaint Management

• Contextual name: 💼 PM-26 Complaint Management
• ID: /frameworks/nist-sp-800-53-r5/pm/26
• Located in: 💼 PM Program Management

Description

Implement a process for receiving and responding to complaints, concerns, or questions from individuals about the organizational security and privacy practices that includes: a. Mechanisms that are easy to use and readily accessible by the public; b. All information necessary for successfully filing complaints; c. Tracking mechanisms to ensure all complaints received are reviewed and addressed within [Assignment: organization-defined time period]; d. Acknowledgement of receipt of complaints, concerns, or questions from individuals within [Assignment: organization-defined time period]; and e. Response to complaints, concerns, or questions from individuals within [Assignment: organization-defined time period].

Similar

• Internal
  • ID: dec-c-8c9464b0

Sub Sections

Section	Sub Sections	Internal Rules	Policies	Flags