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Remediation

Enable Contact Flow Logs​

To ensure that contact flow execution data is captured and delivered to CloudWatch Logs, enable the Contact Flow Logs attribute for the Amazon Connect instance.

From Command Line​

Use the following command to enable contact flow logging for the specified instance:

aws connect update-instance-attribute \
    --instance-id {{connect-instance-id}} \
    --attribute-type CONTACTFLOW_LOGS \
    --value true

Considerations​

  • Enabling contact flow logs applies only to new contact flow executions; historical data is not retroactively captured.
  • Ensure that the Amazon Connect service-linked role has sufficient permissions to publish logs to the configured CloudWatch Logs log group.
  • Additional costs may be incurred for CloudWatch Logs ingestion, storage, and retrieval.